Last Updated: 23 August 2026

1. General Policy

Because My Aayurveda products are consumable dietary/wellness products, returns must be handled in a way that protects product quality, hygiene and customer safety. Eligibility is therefore subject to the conditions below and applicable consumer law.

2. Eligible Return Situations

• Wrong product delivered.
• Product received damaged in transit.
• Product received defective or materially different from the ordered product.
• Other cases where a return/refund is required by applicable law.

3. Return Request Window

Return or issue requests must be submitted within [X DAYS] of delivery to [RETURN EMAIL/FORM].

4. Products Normally Not Eligible

• Products opened, used or tampered with, except where applicable law requires otherwise.
• Products damaged after delivery through customer handling.
• Products returned without order details or required verification.
• Products returned after the applicable return period.

5. What We May Request

For verification, we may request the order number, photographs/video of the product and packaging, batch/lot information, shipping label and a description of the issue.

6. Approval & Resolution

After reviewing the request, My Aayurveda may approve a replacement, refund or other appropriate resolution depending on the nature of the issue and applicable law.

7. Refund Method & Timeline

Approved refunds will normally be processed to the original payment method or another legally permitted method. Refund processing time may depend on the payment provider or bank. Expected processing time: [X–Y BUSINESS DAYS] after approval.

8. Shipping Charges

Where the return is due to a wrong, damaged or defective product attributable to My Aayurveda or its logistics process, applicable return/replacement shipping costs will be handled by My Aayurveda, subject to verification. Other return shipping arrangements will be communicated before approval.

9. Order Cancellation

Cancellation requests may be accepted before dispatch where operationally possible. Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

10. Promotional / Bundle Orders

Discounted bundles, promotional products and free gifts may have additional return/refund conditions disclosed with the relevant offer.

11. Money-Back / Result-Based Offers

If My Aayurveda offers a money-back or satisfaction guarantee, the exact eligibility requirements, evidence, time period and exclusions must be published with that specific offer. A general marketing statement such as “Money Back Guarantee” should not be used without clearly defined terms.

12. Consumer Rights

Nothing in this policy is intended to remove or restrict rights available to consumers under applicable law.

13. Contact

Legal Entity Name: MY AAYURVEDA
Address: 5, PONCHI MOHOLLO, JUNATHANA, Navsari, Gujarat-396445
Privacy Email: Info@myaayurveda.health
Phone: +91 97370 66336